At Veins Book, we are committed to delivering your textbooks quickly, reliably, and affordably. Please review our detailed shipping policy below:
1. Order Processing Time
- Orders are processed within 1 business day after payment is confirmed.
- Orders placed after 4:00 PM MST will be processed the next business day.
- We do not process or ship orders on weekends or major U.S. holidays.
2. Shipping Methods and Delivery Times
We offer the following shipping options for physical textbooks:
- Standard Shipping (Free for all U.S. orders):
Delivery within 1–5 business days via USPS.
Please note: Delivery times are estimates and may vary based on your location, weather conditions, or carrier delays.
3. Shipping Costs
- Standard Shipping: Free for all domestic (U.S.) orders.
4. Tracking Information
- Once your order ships, you will receive a shipping confirmation email with a tracking number.
- You can track your package directly through the carrier’s website.
5. Shipping Areas
- We currently ship to all 50 U.S. states and U.S. territories.
- We do not ship internationally at this time.
6. Issues with Delivery
- If your package is marked as delivered but you have not received it, please contact us within 7 days of the marked delivery date.
- If your package is lost or significantly delayed, please reach out to our customer service team. We will assist you in resolving the issue as quickly as possible.
7. Digital Textbooks
- Digital textbook purchases are delivered instantly via email once payment is confirmed.
- If you do not receive your digital textbook within 30 minutes of purchase, please check your spam/junk folder or contact us for assistance.
8. Address Accuracy
- Please ensure your shipping address is complete and accurate at the time of checkout.
- We are not responsible for delays or losses caused by incorrect or incomplete address information.
Need Help?
If you have any questions about your shipment, please contact our customer service team at [email protected]. We are here to assist you!