At Veins Book, your satisfaction matters to us. We understand that plans can change or a book may not be the right fit, so we offer a clear and hassle-free return policy.
1. Return Window
You may return eligible items within 30 calendar days of receiving your order.
No questions asked.
2. Eligibility Criteria
To qualify for a return, the item must:
- Be in unused and resalable condition
- Include the original packaging
- Note: Digital textbooks are non-returnable once downloaded or accessed
3. Return Process
Please contact us at support@veinsbook.com before returning any items.
We’ll provide return instructions and a return authorization.
Unauthorized returns may not be accepted or refunded.
4. Return Shipping Costs
- If the return is due to our error (e.g., incorrect or damaged item), we’ll cover the return shipping.
- If the return is for personal reasons (e.g., wrong book ordered, no longer needed), you’ll be responsible for the return shipping cost.
5. Refunds
- Once we receive and inspect your return, we’ll issue a refund within 3 business days.
- Refunds will be made to your original payment method.
6. Exchanges
Need a different book instead? You may request an exchange during the 30-day return period.
Just reach out and we’ll walk you through the process.
Questions?
If you have any questions or need help with your return, we’re here for you:
Email: support@veinsbook.com
We’re happy to help with any concerns about your order.