Refund and Returns Policy

At Veins Book, your satisfaction matters to us. We understand that plans can change or a book may not be the right fit, so we offer a clear and hassle-free return policy.

1. Return Window

You may return eligible items within 30 calendar days of receiving your order.
No questions asked.

2. Eligibility Criteria

To qualify for a return, the item must:

  • Be in unused and resalable condition
  • Include the original packaging
  • Note: Digital textbooks are non-returnable once downloaded or accessed

3. Return Process

Please contact us at support@veinsbook.com before returning any items.
We’ll provide return instructions and a return authorization.
Unauthorized returns may not be accepted or refunded.

4. Return Shipping Costs

  • If the return is due to our error (e.g., incorrect or damaged item), we’ll cover the return shipping.
  • If the return is for personal reasons (e.g., wrong book ordered, no longer needed), you’ll be responsible for the return shipping cost.

5. Refunds

  • Once we receive and inspect your return, we’ll issue a refund within 3 business days.
  • Refunds will be made to your original payment method.
  • While original shipping is always free, return shipping (if applicable) is non-refundable.

6. Exchanges

Need a different book instead? You may request an exchange during the 30-day return period.
Just reach out and we’ll walk you through the process.

Questions?

If you have any questions or need help with your return, we’re here for you:
Email: support@veinsbook.com

We’re happy to help with any concerns about your order.

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